// /pricing · 3 tiers · setup + recurring

Three tiers. One bench. Pick the lane you’re in.

SecondShift is sold like a service engagement, not a seat license. A $997 setup configures the diagnostic assistant for your operation; a recurring subscription keeps it running — and the bench is the human layer that escalates anything the AI is uncertain about.

Tiers

// Static config · owner updates in place

STARTER
001 / 03
$997 setup
one-time engagement
Then
recurring subscription
scales with monthly tickets
For
For single-trade shops picking one lane.
HVAC-only, plumbing-only, or electrical-only operators who want a ranked-cause diagnostic on every job without changing how the tech documents it.
```
> INPUT MODALITIES
   voice note · photo · fault code
   sensor & relay readouts
> OUTPUT
   ranked probable causes
   step-by-step procedure
   parts the tech should have
```
Book Starter setup
// single trade · audit-tape output
BENCH
002 / 03
on top of Starter
added at any point
Then
recurring bench hours
monthly allocation, rollover free
Adds
For shops that ship callbacks and warranty work.
When the AI is uncertain — or whenever a callback is on the line — a diagnostic specialist on the SecondShift bench reads the transcript, calls the tech back if needed, and renders a signed second opinion.
```
> ADDS OVER STARTER
   bench escalation threshold
   guaranteed human review
   tech callback + verdict
> BENCH HOURS
   monthly allocation · rolls over
   bench writes the second opinion
```
Add the bench
// human second opinion · inline
MULTI-TRADE
003 / 03
$997×N setup
where N = verticals
Then
recurring + bench pool
bench hours shared across lines
For
For shops running more than one service line.
HVAC + plumbing + electrical + appliance coverage from a single dispatch copilot, with one bench escalation pool reading all four verticals. One setup per line, one recurring bill.
```
> VERTICAL COVERAGE
   HVAC · refrigerant, contactor, blower
   plumbing · pressure, scope, fixtures
   electrical · trip pattern, GFCA, load
   appliance · error codes, sensors
> BENCH POOL
   shared across all four lines
```
Book Multi-Trade intake
// four-line coverage · owner intake

Pricing FAQ

The questions a service manager asks before signing.

If yours isn’t here, the bench will answer it on the intake call.

01Is setup separate from the subscription?: Yes. The setup engagement is a one-time $997 per line. Once configured, the assistant and (optionally) the bench run on a recurring subscription sized to monthly ticket volume.
02Can we start on Starter and add the bench later?: Yes — adding the bench at any point keeps the existing diagnostic config and just turns on the human escalation rules. No new setup fee.
03What does Multi-Trade cost for a two-line shop?: Multi-Trade stacks like the other tiers: $997 setup per vertical, one recurring subscription spanning them, shared bench pool. A two-line shop pays for two setups, not three.
04Are seats or per-tech fees extra?: No. Pricing tracks monthly ticket volume across the shop, not seat count or tech-roster size. Adding trucks does not move the line item.

// Get on the desk

Tell us where the trucks are rolling, and which lane you’re in.

The intake form takes four fields; an owner reads every submission within one business day. For Multi-Trade, drop the verticals in the follow-up email and we’ll scope the bench pool on the call.

Send the setup brief

// 4 fields · owner reads every one